WIKA Mobile Control GmbH & Co. KG
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Repair & ServiceContact forms

...and if you're not satisfied for once?

Here you will find all the forms you need to process your repair or return delivery request. The warranty period of the affected product is still running? Then please select "Complaint" below as the reason for the goods return. In case of repair, please select another suitable reason. Simply follow the instructions on the form and complete your request by clicking Send – we will take care of the rest!

Do you have any questions in the meantime? Our service team is glad to assist!

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Goods Return

In the case of return deliveries or complaints, we would like to process your enquiries even faster and satisfying. We greatly appreciate your contribution by filling out the return form completely. If you have any further questions, please do not hesitate to contact us.

RMA Request Form

Within 24 hours of receipt of this form at WIKA Mobile Control, an RMA will be issued (subject to approval) for the item and an RMA Packing Slip will be emailed to you with shipping instructions. RMA's are valid for 30 days. If items are not received within the 30 day period, the open RMA will be cancelled. To better explain the problems experienced, any service reports associated with this item should be included.

In order to ensure that your request is processed in a timely manner, please fill out this form as complete as possible. All fields marked with an asterisk (*) are mandatory. After clicking Send, your request will be sent directly to the Service Team. Thank you very much!

Important change regarding imports into the EU:

Senders must now state our EORI number DE327309949001415 on commercial invoices.



Claimant Information

Item to Return

Ship the repair/replacement to
(Leave blank for same as above)

Shipping & Billing

Problem Statement
(the more detail the better)

Please Note Before Shipping!

Documents (< 10 MB)

Decontamination & Privacy


Please Ship all RMA's to the Following Address

WIKA Mobile Control
1540 Orchard Drive, Chambersburg, PA 17201
Phone: +1 717-263 7655
Attention: RMA#

Complaint


Within 24 hours of receiving this form, subject to approval, an RMA will be issued for the item and an RMA packing slip with shipping instructions will be emailed to you.

Please fill out this form as complete as possible to ensure that your request is processed in a timely manner. All fields marked with an asterisk (*) are mandatory. After clicking Send, your request will be sent directly to our Service Team. Thank you very much!

Important change regarding imports into the EU:

Senders must now state our EORI number DE327309949001415 on commercial invoices.

Specification of Sender

Specification on Returned Products

If the delivery of a hardware replacement including machine-specific software is necessary, a software compatibility check will be carried out. If the software is not compatible with the original software version, the possibility of a replacement is examined. If a replacement is possible, further costs may be incurred. You will receive a cost estimate for this in advance.

Please provide us with the following information if the device cannot be read out:

  • Backup of the entire software of the control unit
  • Information on machine manufacturer, machine type and construction no.

Specification of Failure

Min.

Documents (< 10 MB)

Decontamination & Privacy


Repair & Service


Within 24 hours of receiving this form, subject to approval, an RMA will be issued for the item and an RMA packing slip with shipping instructions will be emailed to you.

Please fill out this form as complete as possible to ensure that your request is processed in a timely manner. All fields marked with an asterisk (*) are mandatory. After clicking Send, your request will be sent directly to our Service Team. Thank you very much!

Important change regarding imports into the EU:

Senders must now state our EORI number DE327309949001415 on commercial invoices.

Specification of Sender

Specification on Returned Products

If the delivery of a hardware replacement including machine-specific software is necessary, a software compatibility check will be carried out. If the software is not compatible with the original software version, the possibility of a replacement is examined. If a replacement is possible, further costs may be incurred. You will receive a cost estimate for this in advance.

Please provide us with the following information if the device cannot be read out:

  • Backup of the entire software of the control unit
  • Information on machine manufacturer, machine type and construction no.

Specification of Failure

Min.

Documents (< 10 MB)

Release for Repair

Decontamination & Privacy


Battery replacement service: cSCALE S6 controllers


Within 24 hours of receiving this form, subject to approval, an RMA will be issued for the item and an RMA packing slip with shipping instructions will be emailed to you.

Please note: To ensure that you do not lose any control data from the battery-buffered RAM, we recommend that you perform a data back-up. For this, please follow the instructions in the manuals "cSCALE S6 Mobile Controller - Configuration of a USB stick" and "cSCALE S6 Mobile Controller - Procedure to Transfer Battery RAM". When returning devices with lithium ions, please follow the relevant legal shipping regulations.

Please fill out this form as complete as possible to ensure that your request is processed in a timely manner. All fields marked with an asterisk (*) are mandatory. After clicking Send, your request will be forwarded directly to our Service Team. Thank you very much!

Important change regarding imports into the EU:

Senders must now state our EORI number DE327309949001415 on commercial invoices.

Specification of Sender

Specification on Returned Products

Documents (< 10 MB)

Battery replacement approval and data back-up declaration

The net list price for the battery replacement is 300 EUR. In case any control system defects are found during the replacement process, we will contact you to discuss a repair.


Decontamination & Privacy


 
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