Your are in good hands
Providing excellent service performance is our priority. Our customers are our main focus and we want to ensure that your needs are being met.
Spare parts - everything you need
Stock and allocation
- Stocking of spare parts based on customer-specific requirements
- Allocation of spare parts for on-site service support
- Availability of spare parts in the long term, also beyond the life cycle of the machine
- Replacement solutions for discontinued products
- Products leaving the warehouse stock within 24 hours
- Replenishment within four to six weeks
If you require service or maintenance on your WIKA Mobile Control system, please contact our Service Department. You will receive:
- Diagnostic results
- Warranty processing
In case of problems or damage, please feel free to get in touch with us at any time.
Our product and application related training sessions are tailored to your individual requirements. With each product specific training session you will increase your knowledge as a manufacturer, operator, contract or service partner. Training courses can be held at a WIKA Mobile Control facility or a course can be structured for companies at their own facilities to meet specific requirements.
Service for Hirschmann MCS and PAT & KRÜGER
WIKA Mobile Control delivers official support for all Hirschmann MCS and PAT & Krüger branded-products. Contact us for service and spare parts. We are here to help you.
Do you need further service features that are not listed here? Please contact us!
The Product Support Site offers detailed product support information including manuals, system components, drawings and troubleshooting procedures for your WIKA Mobile Control, Hirschmann MCS or PAT system. Simply follow this link to enter our product support platform and get the information you need.
Your satisfaction is our priority!
Our service and repair technicians have extensive knowledge and experience in the field and are available to quickly and effectively troubleshoot your system. We offer an extensive service range from professional installation and commissioning on-site to fast and reliable function diagnosis.
- Professional installation of individual products and system solutions
Taking into consideration
- Product specifications
- Recognized technical rules and regulations
- Your requirements
- Function tests
- Documentation using service reports and approval protocols
- On-site troubleshooting
Technical Service Training Courses
WIKA Mobile Control's Technical Service Training courses feature classroom training along with actual hands-on experience using system simulators. The courses are taught by WIKA Mobile Control industry experts, who understand the theory and application of each system. Regardless of your level of experience, this hands-on training supports you in troubleshooting system components quickly and effectively, which will minimize machine down time and thus increase profits.
Training courses can be held at WIKA Mobile Control's facility or a course can be structured for companies at their own facilities to meet specific requirements. A typical course outline includes the following:
- System description and function
- Console description, set up, and operation
- Component identification and location
- Operating Error Codes
- Troubleshooting introduction and description
- Troubleshooting individual components
- Introduction to service screens
- Hands-on troubleshooting
- Questions and answers
Welcome to the WIKA Mobile Control Service Training Program for 2019!
Each course includes system theory, sensor calibration, wiring, hands-on troubleshooting and troubleshooting CAN Bus error codes. Course materials include an increased number of visuals, hands-on learning activities, and classroom interaction. Each course will cover current OEM’s and aftermarket WMC products in the field including the new qSCALE Ix and cSCALE indicators. The 2019 regional training schedule features several three-day course’s held at various locations across the US:
In addition to the scheduled training dates above, courses can also be structured for companies at their facilities to meet specific requirements. For more information or to sign up for a service training course, please contact Sarah Nell at email@example.com or +1 717-217-2255.
Retrofit and Modernization
WIKA Mobile Control provides you with the right solutions for keeping your mobile machines up-to-date. Whether there are phased-out spare parts, downtimes due to aging equipment or problems with Hirschmann, PAT or KRÜGER systems - we are here to ensure your machines are running at any time. Further services at a glance:
- Upgrades to current technologies
- Implementation of safety systems to comply with existing standards
- modernization of cranes during overhaul
Solutions for retrofitting your mobile machines
Return of goods
To proceed your requests quickly and satisfying in case of complaints or returns please fill in the required fields in the attached form and add it to the return consignment. For further questions do not hesitate to contact us.
Our service team is here to help ensure that our quality products are working efficiently in the field. If you require service or maintenance on your system, please use our service ticket system via email, phone or online form below.